We accept various payment methods, including credit cards, debit cards,and Paypal for online purchase at present.
2.Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or countries that have been identified as undeliverable.
3.Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
4.Are you able to hold, delay or combine orders?
We are not able to make changes to orders after they’ve shipped
5.How can I check the Status of my order?
You can track your shipment’s progress using your order number and email. Then we will get back to you with the progress
6.What if I need to modify the contents of my order?
We can not modify orders after they have shipped.
7.How do I cancel my order?
We can not cancel orders after they have shipped. However, Please contact our customer service support@puffcheer.com to help you for more details
8.How Can I Become Your Wholesaler?
Please fill out our contact form or email sales@puffcheer.com. we will get back to you ASAP.
Shipping
1.What are your current shipping methods?
For orders in countries where we have warehouses, we usually choose the fast logistics like UPS,Fedex and Australian post. For those in other countries. We’ll ship from China via Special line.
2.When will I get my order?
We use express shipping to ensure super-fast,ultra-convenient shipping on all orders. Packages usually arrive within 3-7 business days.Please note that carrier and/or weather delays are beyond our control and may affect delivery times.
3.What is the Shipping Policy?
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
Australia– AU Post （Send from local warehouse）
USA – UPS, Fedex Express or Special line (except Alaska and Hawaii)
Country
Shipping Method
Shipping Time
Australia
AU Post
4-7 Days
USA
UPS, Fedex Express or Air line
10~15 Days
Canada
Air Express/Air Freight Dedicated line
10~15 Days
New Zealand
Air Express/Air Freight Dedicated line
10-15 Days
UK
Air Express/Air Freight Dedicated line
10-15 Days
Germany
Air Express/Air Freight Dedicated line
10~15 Days
France
Air Express/Air Freight Dedicated line
10~15 Days
Netherlands
Air Express/Air Freight Dedicated line
10~15 Days
Poland
Air Express/Air Freight Dedicated line
10~15 Days
Finland
Air Express/Air Freight Dedicated line
10~15 Days
Denmark
Air Express/Air Freight Dedicated line
10~15 Days
Sweden
Air Express/Air Freight Dedicated line
10~15 Days
Italy
Air Express/Air Freight Dedicated line
10~15 Days
Greece
Air Express/Air Freight Dedicated line
10~15 Days
Ireland
Air Express/Air Freight Dedicated line
10~15 Days
Spain
Air Express/Air Freight Dedicated line
10~15 Days
Other countries Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
4.What if I need to change my shipping address?
Once an order is shipped,we are unable to make any changes.If you’ve just placed an order,please contact our customer service team for any changes in 12 hours.
5.I ordered more than one items,Will they all be delivered at the same time?
Available items will be shipped first. If all items are in stock from one warehouse, they will be sent together. If items come from different warehouse, they will be sent separately.If any products are out of stock, the available items will be shipped first, and the remaining items will be dispatched from China
6.My order was marked as delivered, but it's not here! what do I do?
If your order was marked as delivered but is not at the correct location,please verify the shipping address on your order.If everything seems correct,please reach out to us at service support@puffcheer.com for assistance.
7.What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
8.How are shipping costs calculated?
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.There is also a free shipping policy up to a certain amount.
Return & Exchange
1.How do I submit a return request or warranty claim?
Please reach out to our support team at support@puffcheer.com.We are always here to help
2.What is your return policy?
If you’re not completely satisfied with your order,we’ll make things right.Just contact us at support@puffcheer.com to start a return.
3.When will I receive my refund?
Once we receive your returned package, you should receive a full refund within 7 days
