Return and Refund Policy

Thank you for choosing our products! We are committed to providing high-quality products and services while fully complying with applicable consumer laws—to ensure your after-sales rights and guarantees. Please review the following policy before requesting a return or refund.

1. Return Conditions
   • In accordance with applicable consumer protection laws, you are entitled to request a return or refund if the product is defective, damaged, or significantly not as described.
   • Returns should be initiated within a reasonable period from the purchase date. If the product does not meet the warranted conditions, you may request a return, exchange, or refund.
   • For returns based on personal reasons (e.g., used up product), please note that additional fees or deductions might apply. We recommend contacting our customer service for further details.
2. Return Process
   • To begin the return or refund process, please contact our customer service using the following details:
     • Contact Number: 61 423085861 (Australia) 
   • When submitting your return request, kindly provide:
     • Your order number
     • Purchase date
     • Detailed reason for return
     • Any supporting documentation or photographs that may help us assess your claim
3. Return Address
   • Please send the product to the following return address:
     • Return Address: 14 White St, Strathfield NSW, Australia
4. Refund Processing
   • Once we receive and inspect the returned product, and confirm that it meets the return criteria, we will process your refund or exchange.
   • Refunds are generally processed within 7-10 business days and will be issued to your original method of payment.
   • The final refund amount and any applicable deductions will be determined based on the product’s condition and in compliance with relevant consumer laws.
5. After-Sales Warranty
   • We strictly adhere to the consumer protection laws in Australia (and, when applicable, the United States) to safeguard your rights as a consumer.
   • This policy is designed to ensure that you receive all legally mandated after-sales support and guarantees.
   • Should you have any questions or concerns regarding your purchase or our services, please contact us immediately using the contact information provided above.
6. Additional Information
   • This Return and Refund Policy applies to all products sold in Australia (and, in the future, in the United States). Any updates or modifications to this policy will be promptly communicated.
   • If you experience any issues during the return or refund process, please do not hesitate to reach out to us. We are committed to resolving any concerns in a fair and timely manner.