Thank you for shopping with us! Please read the following shipping and delivery policies to ensure a smooth order fulfillment experience:

1. Shipping Carrier:
 Currently, we use local Australia Post (Aus Post) delivery for the Australian market, and for shipments from China, we choose air parcel. In the future, we may add local delivery services for the United States.

2. Shipping Costs:

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.There is also a free shipping policy up to a certain amount.

3. Shipping Areas:
Once the address is filled in, if the order is successfully submitted and paid, our logistics will proceed with delivery.

4. Tracking Information:
Please get into our Track Order page, enter your Order ID and email address and press the “Track” button. You will receive shipping track information for your order

5. Dispatch Time:
We will process and ship your order within 72 hours of receiving it. Please note that weekends and public holidays may affect processing time.

6. Delivery Time:

• Local Delivery (Australia): Expected delivery within 3-7 business days.
• Delivery from China: Expected delivery within 10-15 business days.

Please make sure to provide an accurate delivery address to avoid any shipping delays. If you have any questions, feel free to contact our customer support team.

ADDITIONAL SHIPPING POLICY

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

• Australia– AU Post （Send from local warehouse）
• USA –  UPS, Fedex Express or Special line (except Alaska and Hawaii) 

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)